Terms and conditions

These terms and conditions ("Agreement") govern your use of our website, online casino services, mobile applications (collectively referred to as the "Services"). By accessing or using the Services, you agree to be bound by these Terms and Conditions.

1. Acceptance Of Terms

   These Terms and Conditions constitute a binding agreement between PhlWin Casino ("Operator") and you ("Player" or "User"), which is effective upon your first use of the Services. These terms prevail over any prior agreements, understandings or representations.

2. Use Of Services

   The Operator reserves the right to modify or discontinue the Services at its sole discretion without notice. You are responsible for ensuring that you have the necessary equipment and software to access and utilize the Services. The Operator shall not be liable for any damage resulting from your inability to use the Services due to technical issues.

3. Age And Eligibility

   You must be 21 years of age or older to register on the website and play our games. You may only open one account with us, and you must provide accurate identification information as required by law. If we have reasonable grounds for believing that your account has been opened using false identification details or if you hold more than one account with us, we reserve the right to cancel any bonuses awarded to such account(s) and close all accounts held.

4. Games And Bets

   All games available on our website are governed by separate terms of service and rules ("Game Rules") which can be found within each game area. By participating in a game or placing bets, you acknowledge that you have read and agree to the relevant Game Rules.

5. Payment Terms

   All payments must be made through authorized payment processors only. We reserve the right to change any payment method at our discretion without prior notice. You are responsible for complying with all applicable laws regarding financial transactions in your jurisdiction.

6. Welcome Bonus And Other Promotions

   Any welcome bonus or other promotions offered by us ("Promotions") are subject to certain terms and conditions which will be set out separately on the website or as part of any promotional email communication. By claiming a Promotion, you acknowledge that you have read, understood and agreed to these specific terms.

7. Vip Programme

   Our VIP programme is a loyalty scheme designed for our most valued players ("VIPs"). To participate in the programme, you must be invited by us or otherwise meet certain criteria set out from time-to-time on the website. By becoming a member of the VIP programme, you agree to abide by these Terms and Conditions, as well as any additional rules that may apply specifically to VIP members.

8. Provability Of Gaming Outcomes

   We strive for fair play but cannot guarantee wins or losses in our games. The outcomes are determined by random number generators ("RNGs") which ensure complete randomness of the outcome of each game. You can verify the RNG's integrity on any applicable game page.

9. Responsible Gambling

   We encourage responsible gambling and have implemented certain tools to help you maintain control over your betting habits (e.g., Deposit Limits, Self-Exclusion). We reserve the right to impose limits or restrictions if we suspect abuse of our Services for fraudulent purposes.

10. Customer Support And Complaints Procedure

    Our customer support team is available to assist with any issues that arise while using the Services ("Support"). You can contact them via various channels set out on the website, and they will respond in accordance with reasonable commercial standards. We also have a complaints procedure which outlines steps you may take if dissatisfied with our service.

11. Limitation Of Liability

    Our total liability (together with our officers', directors' and employees') for any claims or losses arising from your use of the Services shall be limited to the amount actually paid in relation to such claim(s). We will not accept responsibility under implied warranty, contract or tort as we have no control over factors that may affect the outcome of games.

12. Governing Law

    These Terms and Conditions are governed by and construed in accordance with Philippine law. Any dispute arising from these terms shall be settled according to the procedures set out in section 15 below (Dispute Resolution).

13. Dispute Resolution And Arbitration

    In the event of a dispute arising between you and us, we will endeavour to resolve it informally through our customer support team. If an issue cannot be resolved amicably or is a matter for binding arbitration under Section 17(b) below, please contact us in writing. Any decision made by the arbitrators will be final.

14. Changes To These Terms

    We reserve the right to modify these Terms and Conditions from time-to-time without prior notice. By continuing to use our Services after a change has been posted, you agree to abide by the new or revised terms of this Agreement.

15. Entire Agreement

    These terms constitute the entire agreement between us in relation to your use of our services and replace all previous agreements, understandings, representations and warranties whether express or implied.

By accessing or using any part of our Services, you acknowledge that you have read these Terms and Conditions carefully before agreeing to be bound by them.